Sloth

Order Cancellation

We understand that sometimes plans change, and things may not go as anticipated. To ensure you’re completely satisfied with your Sloth purchase, we offer a flexible return policy. Here’s a simple, easy-to-follow guide to our policy:

Cancelling Your Order:

Had a change of heart? No worries! Just reach out to us via WhatsApp, Instagram, or email before your order is dispatched, and we’ll do everything we can to cancel it and issue a full refund.

If the order has already been shipped, we won’t be able to stop it. However, if you contact us promptly, we can still ensure the cancellation process is smooth, and your refund is issued without delay

Product Return

The product must be returned in its original, unopened packaging, with all items unused. Include the complete package and any complimentary gifts received.

You are responsible for the shipping costs when returning the product.

Ensure you provide a copy of the receipt or proof of purchase from our official website to process the return.

Note: Some items are non-refundable and non-exchangeable due to sanitary reasons.

Exchange Policy:

We are happy to offer an exchange for products that are defective or damaged due to quality issues.

However, please be aware that exchanges are not covered for the following:

Damage resulting from misuse or improper handling, such as unauthorized disassembly, repairs, modifications, or liquid exposure (e.g., water or milk).

Normal wear and tear, as all products are subject to deterioration over time.